Frequently Asked Questions
How do I use my Ultimate Cloths®?
Simply Wet them with water - Wring out Well - then Clean your Surface and Walk AWAY! Let it dry on its own. Ultimate Cloth®'s unique 'one-step' process cuts your cleaning time in half. No more messy, harmful chemicals, no more paper towels.
What is the difference between the Classics/MiraFiber® Platinum/PRO cloths?
Why should I rinse or wash my Ultimate Cloths® prior to first use?
How often should I wash my Ultimate Cloths®?
MiraFiber Platinum Cloths: Wash weekly. For the antimicrobial fibres to work effectively, the cloth must be clean enough to come into direct contact with bacteria.
All Other Cloths: Wash as needed. Light cleaning, such as windows, may only require a quick rinse with a little dish soap before putting your cloth right back to work. After heavier jobs, such as cleaning a greasy stovetop, it’s probably time for the dishwasher or washing machine.
A good rule of thumb? If your cloth is no longer leaving surfaces completely streak-free, it’s time for a wash.
How do I wash the UltimateCloth®?
Machine wash with detergent and hang to dry. No fabric softener. Bleaching by way of washing machine only. Please do not soak the cloths in bleach for an extended period of time. They are fabric and not completely invisible!
What surfaces will the Ultimate Cloth® clean?
A better question would be what can you not use it on! You can use the UltimateCloth® on any hard surface! Safe on wood, leather and even Lexan surfaces! For more information on all of the surfaces you may use the Ultimate Cloth® on, please visit our Surfaces & Messes section of this website.
I am getting water spots what am I doing wrong?
Water spots are caused by too much moisture in your cloth. When using the cloth, be sure to wring it out WELL. The cloth should feel lightly damp. Water spots simply mean you did not wring it tight enough.
Why is my cloth streaking?
If this is in regards to stainless steel, see the next question below. Otherwise, if you are getting streaks 'straight out of the package', there can be debris left on your cloths from the manufacturing process. Otherwise you may have grease or dirt in the cloth from previous cleaning you have done which can hinder the 'streak free clean'. Please wash them with whites in detergent - make sure they are rinsed properly and resume use. For normal use, wet with water - wring out WELL & wipe any surface. Don't over-dampen. *Remember: a CLEAN cloth will never streak or spot so if you are getting streaks after using your cloth for awhile, it's probably ready for a good 'rinsing' or washing with detergent.
Why is the cloth not working on my stainless steel?
Stainless steel appliances look gorgeous in the showroom — keeping them that way at home can be another story.
Many stainless steel cleaners leave behind an oil- or silicone-based coating. This residue can make fingerprints and streaks more noticeable and makes spot cleaning difficult.
To remove the buildup:
- Wet your Ultimate Cloth® thoroughly with water — do not wring it out.
- Sprinkle a small amount of baking soda onto the wet cloth.
- Wipe the appliance in the direction of the stainless steel grain.
- Flip the cloth to a clean side and wipe again to remove any remaining baking soda and residue.
- If streaks remain, repeat the process until the surface is completely streak-free.
- When finished, wash your Ultimate Cloth® in the washing machine to remove the cleaner residue from the cloth.
Once the buildup has been removed, skip the stainless steel cleaners going forward. Your Ultimate Cloth® and water are all you need — and yes, you can finally spot-clean those fingerprints without doing the entire fridge.
A cloth with a 5 year warranty? Will it really last that long?
The lifespan of your Ultimate Cloth® depends on how often it is used and cared for. Our guarantee applies to general household use, not professional or commercial use.
Think of it like your favourite pair of jeans: if you wear the same pair every day and wash them constantly, they simply won’t last as long as several pairs rotated regularly. The same applies to your Ultimate Cloths®.
Frequent daily use and repeated washing will naturally affect the lifespan of the cloth. Soaking in bleach, frequent machine drying and exposure to caustic chemicals can also shorten its life and reduce its effectiveness.
For the longest life, rotate between several Ultimate Cloths® and follow our recommended care instructions.
Why would I need more than 1 or 2 cloths?
Ultimate Cloths® aren’t just for windows, glass and mirrors. Once you start using them throughout your home, you’ll quickly find plenty of other places to put them to work.
Many of our customers keep several cloths handy — a few in the kitchen and bathrooms, some in the garage, and even one or two in the car. Having multiple cloths also makes it easy to rotate them between uses and washing.
And they’re pretty great for sharing, too. Ultimate Cloths® make practical stocking stuffers, hostess gifts, and Mother’s and Father’s Day gifts — although we fully support keeping them all for yourself.
What is your return policy?
Is your Site Secure?
Absolutely. Our website uses a secure, encrypted connection to help protect your information while you browse and shop.
You can confirm this by looking for “https://” in your browser’s address bar — the “s” means the connection is secure.
How quickly do you ship?
Most orders are shipped the next business day from Southern Ontario. During particularly busy periods, please allow an additional 24–48 hours for processing.
We know you want your Ultimate Cloths® ASAP, so we make every effort to get your order packed and on its way as quickly as possible.
Where are Ultimate Cloths® made?
Our #1 question lately — and we’re happy to answer it!
Ultimate Cloth® fabric is a product of France, where our fabric is now manufactured.
The cloths are currently cut in the USA while we work to source a Canadian company that can handle our cutting requirements.
Our goal? To bring that part of the process home to Canada. Stay tuned!